Frequently Asked Questions
Most frequent questions and answers
ZYLAB specialists are ready to help you find the most suitable product or part available for your application. Email(info@zylabsolution.com) or Call us(+86-371-86597277) or send a message.
We will make sure you get the right product or part for the job.
We appreciate all orders, so Zylab has no minimum order requirement. Occasionally, our manufacturing site or partner may require a minimum and you will be advised as soon as we are notified.
There are several ways to place an order:
Online at send a form.
By email at info@zylabsolution.com
Or by calling us at +86-371-86597277
Our well-trained staff will get in touch with you at the first time.
We will send a Proforma Invoice including details when we received your purchase order or agreement.
Most of our standard equipment and parts, we have prepared enough in stock, after testing and packing, can ship within 3-7 days.
If a shipping method is not specified, we will determine the most expedient and efficient means of shipment. Appropriate charges (such as freight and insurance), provided by the various carriers used by Zylab, will be added to your invoice. These charges are determined by product plus packaging weight, overall package dimensions, as well as any other special shipping requirements, such as HAZMAT materials.
Depending on the quantity and what kind of items you order or whether you are urgent or not.
By sea: More than 60kg or big quantity;Safe,cheap but slow;
Usually 11-30 days to North America;
30-45 days to Middle of South America;
40-60 days to South America;
15-28 days to South Africa;
25-33 days to Europe;
30-45 days to East Europe;
35-45 days to North Europe;
28-35 days to Mediterranean countries;
28-40 days to Middle East countries;
7-20 days to Southeast Asia countries;
By air to airport: Suit for big product or quantity but urgent a lot. Usually 7-10 days arrive. Some direct flight can arrive at 3-5 days.
By Express delivery such as DHL,FedEx,TNT: Suit for small or not too heavy and very urgent product. Generally 5-7 days arrive to door.
All of the packing way is based on the safety of the item and the cost on freight, we will offer you the most suitable and safety packing way!
Most of our products, we offer 2 years warranty, except glass part. During the warranty time, any problem we offer after-sale service; any spare parts (not caused by misuse or vandalism) broken, we offer free. Detail warranty information based on the product. Welcome talk this with our sales directly, they will offer you more details.
Contact our sales staff immediately and we will handle and arrange the delivery of the substitute for you at the first time.
Yes! We have access to most of our partners complete product lines. Our Technical Support Representatives are happy to help you source the product you need. Send your requirement now!
Yes! Our technical support is free! Please contact one of our Technical Support Representatives to help with troubleshooting, product recommendations, application assistance and custom & special ordering.
There are several ways to contact our technical staff:
By email at tech@zylabsolution.com or via live chat on our website.
Or send inquiry.
Our Technical Support Representatives can assist you with product selection and recommendation, troubleshooting and technical assistance, manuals and documentation, custom and unique product sourcing, complete application solutions and much more!
Please contact one of our Technical Support Representatives. Our well- trained team will help you source the custom product you need. See contact us.